Bundle offer: 2 items = -5% | 3 items = -10% | 4 items and over = -15%

Shipping policy

Free shipping within mainland France

We offer free shipping on all orders delivered within mainland France.

International deliveries to the countries we serve are charged a flat fee of €4.99. Please note that we are not responsible for delays or additional charges that may arise during customs clearance for international shipments.

The countries covered by our international delivery service include, but are not limited to, Germany, Austria, Czechia, Switzerland, Belgium, Luxembourg and Canada.

For additional security, you can choose our secure delivery option, which includes cover against breakage and theft. This option provides:

  • Priority handling of your case by our customer service team.
  • A simplified claims process: after a brief investigation by our logistics team, a handwritten and signed declaration on your honour is sufficient to start the refund process in the event of theft.
  • For material damage, we send a replacement product promptly at our expense. Depending on the product, we may also send a return label so you can return the damaged item at our expense.

How can I track my parcel?

When your parcel is shipped, you will receive confirmation by email and/or text message.

This contains a link to track the progress of your delivery.

Delivery times

The following times are estimates in business days, including handling and transit. Handling time is not added on top of the stated total.

  • Mainland France: 5 to 7 business days in total, including 3 business days for handling and 2 to 4 for transit.
  • Germany, Austria, Belgium, Czechia, Denmark, Spain, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal, Romania, Sweden, Slovakia and the United States: 5 to 11 business days in total.
  • Canada, Switzerland and Norway: 4 to 12 business days in total.

For another destination we serve, contact us before ordering to confirm the applicable delivery time. If a specific production time is stated on a personalized product page or in your quotation, refer to that information before purchasing.

Business orders: 2 to 4 business days within mainland France and to Switzerland for items in stock shipped from our warehouse in the Loire department. For personalized items or items bearing your logo, the production time is stated in the quotation. Other destinations are quoted individually.

Your satisfaction is our top priority. We make every effort to deliver as quickly as possible after dispatch. During busy periods, dispatching your order may take longer.

This waiting time allows us to offer excellent-quality products at the best prices. Orders also frequently arrive sooner.

Carriers

Depending on the product and warehouse, we mainly ship with DHL, FedEx, Colissimo or Colis Privé.

What if I have not received my parcel?

If you are absent when delivery is attempted, the carrier should normally leave a delivery notice. This indicates when delivery will be attempted again or where the parcel has been left.

Sometimes the carrier does not leave a notice. We recommend regularly checking your delivery status using the tracking number sent by email or text message.

If your parcel is marked as delivered but you have not received it, please check whether your building caretaker or neighbours accepted it.

If your parcel is marked as returned to sender, contact customer service at contact@meilleurplaid.com or through our contact form.

As we use storage locations in several countries and work with different suppliers, you may receive separate parcels depending on the items ordered.