Refund Policy

SATISFIED OR REFUNDED

If you ever change your mind or the product does not meet your expectations upon receipt, return it to us and we will refund you.

Our "Satisfied or refunded" policy lasts 30 days after receipt of the product . If 30 days have passed since the reception of your package, we will no longer be able to proceed with a refund or an exchange.

To be eligible for a refund, you will need to return your item to us, which must be unused and in the same condition that you received it. It must also be in the original packaging.

To make a return, you must provide us with a receipt or proof of purchase.

Return costs are your responsibility and will not be refunded.

There are certain situations where only a partial refund is granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
*Any item that is returned more than 30 days after delivery.

Refunds (if applicable):
Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or method of payment, within 10 days.

Late or missing refunds (if applicable):
If you haven’t received your refund yet, first check your bank account for recent transactions.
Next, contact your bank. There is often some processing time before a refund is posted.
If after completing all these steps, you still have not received your refund, contact: contact@meilleurplaid.com

Sale items (if applicable):
Only regular priced items can be refunded. Items marked "Sale" are not refundable. Products with another promotion will be refunded if returned.

Exchanges (if applicable):
We only replace an item if it is defective or damaged. If this is the case and you wish to exchange it for the same item, send us an email at contact@meilleurplaid.com and we will send you the procedure to follow.

Gifts :
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.